Client Engagement Partner
What I Do
Based out of Long Island, NY, I am a results-driven executive leader with a proven track record of delivering transformative digital modernization solutions to consumer goods clients. Leveraging a deep understanding of the industry landscape, market trends, and emerging technologies, I have consistently exceeded revenue targets while building strategic partnerships and driving organizational growth. Passionate about helping companies navigate the digital age, I possess a unique ability to translate complex business challenges into innovative and sustainable solutions. With a customer-centric approach and strong leadership skills, I lead cross-functional teams to deliver exceptional results in fast-paced, competitive environments.
- Solution Strategy and Vision:
- Develop and execute comprehensive digital modernization strategies aligned with the needs and goals of clients.
- Stay abreast of industry trends, emerging technologies, and competitive landscape to identify new opportunities and adapt strategies accordingly.
- Collaborate closely with internal stakeholders, including sales, marketing, and product development teams, to align solution offerings with market demands.
- Business Development and Sales Leadership:
- Lead the end-to-end sales cycle, from prospecting and lead generation to contract negotiation and closure, consistently meeting or exceeding revenue targets.
- Build and nurture long-term relationships with key decision-makers and influencers in client organizations.
- Identify and pursue strategic partnerships and alliances to drive revenue growth.
- Client Engagement and Relationship Management:
- Serve as a trusted advisor to my clients, understanding their unique challenges and goals to provide tailored digital solutions.
- Collaborate with clients to develop and present compelling business cases, demonstrating the value and ROI of our solutions.
- Act as the primary point of contact for clients, ensuring exceptional customer satisfaction and fostering long-term partnerships.
- Team Leadership and Collaboration:
- Inspire and motivate cross-functional teams, including sales, delivery, and technical experts, to achieve organizational goals and deliver exceptional results.
- Provide guidance, mentorship, and professional development opportunities to team members, fostering a high-performance culture.
- Foster a collaborative environment that encourages knowledge sharing, innovation, and continuous improvement.
- Thought Leadership and Industry Influence:
- Establish a strong personal brand as a thought leader in digital modernization solutions.
- Represent the organization at industry events, conferences, and seminars, delivering engaging presentations and participating in panel discussions.
- Contribute to industry publications and online forums, sharing insights, best practices, and thought-provoking content.
During calendar year 2018/19, I oversaw the strategy and execution of a sales cycle to provide $25M+ of Managed Services application support to a strategic client. This opportunity had been a company target for 10 years+, however my understanding of the client organization, their buying criteria, combined with technical understanding of the applications provided me the opportunity to highlight the value and savings that could be provided to the client. A coordinated and focused effort of the sales team enabled this 10-year sales cycle to be condensed to 6 months of active work with the client IT and executive leadership to align on the structures of the opportunity.
Over last 3 years have led the expansion of business scope at an existing client from 3-5 applications to a suite of 30+ applications across the Americas, resulting in an annual revenue of $45M per year.
Worked very closely with the client senior executives to propose a Managed Services Support in an area where we have never been involved and how it can be a win-win for both the client and us, in these difficult COVID-19 times. Resulting in a long term multi-million Managed Services contract.
Worked with client stakeholders across the organization to clear about $3M+ of pending invoices that had been past due for several months, before I took over the Account Executive role.
Worked with various client and internal stakeholders to convert key Managed Services programs ($8M annual revenue) with negative margin (-22%) at this client to a complete turnaround of a high positive margin (+25%) in 11 months